In accordance with applicable law, the Customer can cancel the order without giving reasons and return the goods as well as exchange it within 14 days from the date of receiving the shipment. This shall be possible only if the product is not damaged, changed, copied or used in any way. Please send the goods with the completed return/exchange form to the following address:
Kazimira Malevicha street, 86 G office 212, 03150 Kyiv, Ukraine.
The Customer makes the return at his own expense. The Seller shall return the price of the product; shipping costs and other transaction-related costs are non-refundable.
In matters not regulated by these Terms and conditions, Ukrainian law On protection of property rights shall apply.
The price of the product is subject to refund by bank transfer to the Customer's account.
The Seller is liable to the Customer if the product sold has a physical or legal defect (warranty), where the physical defect is the non-compliance of the delivered products with the contract. The customer has the right to submit a complaint within 2 (two) years from the date the product was issued to him by the Seller.
The Seller will respond to the Customer's complaint within fourteen calendar days and inform him about the further course of action.
In order for the Seller to consider the complaint, the Customer should deliver the complained product clean and hygienically packed along with proof of purchase of this product(s) to the Company and a description of the complaint.
If the complaint is considered in favor of the Customer, the Seller will immediately replace the defective product with a defect-free one or remove the defect. This does not affect the Customer's ability to submit a declaration of price reduction or withdrawal from the contract in accordance with applicable regulations. If it is not possible to replace the product, remove the product defect or reduce the price, the Seller will refund the amount immediately in accordance with applicable law.
